We gladly accepts returns on both new arrivals and sale items and offers you 14 days of return from the date of your receipt.
It is important for us that you have a pleasant experience shopping with us which is why there is no extra charge when exchanging
tems for a different size or colour, however all exchanges are based on stock availability.
If you wish to exchange your item you just have to follow the guideline below.
Returns are at your own expense.
HOW TO RETURN ITEMS:
1. Please fill out the enclosed return form and enclose it in the shipment. You can easily reuse the bag the products were sent in for the return.
2. All goods must be returned unused and in same condition as when received with tags attached.
3. Send the package to:
STINE GOYA A/S
c/o Link Logistics
4. Please note that the package must be send with distribution directly to the address above as we are not able to pick up your package at a parcel shop.
5. Once we have received the goods and accepted the return, we will transfer the amount to your account.
6. You will receive a full refund within 10 days. We will refund your amount to the credit card on which goods were purchased.
7. Returns are at your own expense but you are more than welcome to stop by our office at Bredgade 66, 1. floor, 1260 Copenhagen K and deliver your package
(Monday – Friday 09.00-16.00).
Please note that we do not take responsibility for items lost in shipping back.
For your own safety we recommend you to keep the postage receipt with tracking number.