TERMS & CONDITIONS


Welcome to
www.stinegoya.com
When you are shopping on our webshop, you are automatically accepting our terms & conditions.
Therefore, we recommend that you read the following carefully before placing your order.
 
 
PRICING POLICY

All prices are shown in DKK.
All prices include Danish VAT of 25% on orders to Europe
All orders shipped to countries outside Europe is priced without the Danish VAT.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.
 
 
PAYMENT

We accept the following credit- and debit cards:
Visa, Mastercard, Maestro, Visa Electron, American Express, JCB and Diners Club.
The amount for your order will not be charged until your order has been shipped unless you have placed a pre-order.
 
 
ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order.
On rare occasions an item can be out of stock. Then you will be informed by e-mail.
 
 
SHIPPING AND HANDLING 

Your order will be dispatched within 1-3 working days from the time you place your order.
When your order has been dispatched, you will receive your tracking number by e-mail.
 

SHIPPING IN DENMARK

Regardless of volume, a 40 DKK fee is added to cover postal fees.
Danish orders will be delivered within 1-3 days from the day you received your shipping confirmation.
 
SHIPPING INTERNATIONAL

Regardless of volume, a 120 DKK fee is added to cover postal fees.
International orders will be delivered within 1-10 days from the day you received your shipping confirmation.
  
Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
STINE GOYA can not be held liable for any delays with the shipping company or local customs.
 
 RETURN & EXCHANGE
 
STINE GOYA gladly accepts returns and offers you 14 days of return from the date on your receipt.
Please fill out the enclosed return form and enclose it in the shipment. 
Send the package to:
STINE GOYA, Bredgade 66, 1. floor, 1260 Copenhagen K, Denmark 
Goods must be returned unused and in same condition as when received with tags attached.
Return of goods is at own expense.

Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.  

There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
Please note that we are only able to offer size or colour exchanges.
If you wish to exchange your item for an alternative style, we suggest that you return it as above and purchase the new style separately.
 
 
ITEM AVAILABILITY

Although we aim that the website is accurate in all respects, we can not guarantee that all available products
at STINE GOYA's shop is in stock when your order is processed.
In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail
and give you the opportunity to revise or cancel your order.
 
 
PRE-ORDERS
When placing a pre-order on our webshop, we will charge the amount for your order when we proceed your order.
Your order will be dispatched as soon we receive the item from our supplier.
We aim to keep the expected delivery stated in the item description but delays on the production can occur.
 
 
GUARANTEE


All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery,
please contact webshop@stinegoya.com including your order number, images of the claim and a description.
 

 

PRIVACY POLICY

All personal information is stored in connection with use of the website and webshop will be treated with utmost care. 
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service. 
For security reasons, no payment information is kept in our database.

 

 
SECURITY

STINE GOYA uses Secure Socket Layers (SSL), the leading standard in transferring information to process your orders. 
Your data will be submitted exclusively to the Danish manager of payment card transactions, PBS.
At STINE GOYA we guarantee the information you enter will not be disclosed to any outside organization or third party.

 

 
COOKIES

Cookies are used to improve your experience on this site. 
These cookies identify your computer and allows the website to remember your personal settings. Cookies are also used for statistical purposes. 
You can set your browser to notify you when a cookie is being activated. 
This allows you to refuse the use of this cookie, or to tell your browser it will delete the cookie at the end of your visit. 
Our webshop can not be used if cookies are not allowed.

 

 

NOTE

Please note that errors can occur regarding information on the site.
This includes errors on price-information so forth these are caused by direct og indirect technical and/or IT-related faults.