SHIPPING

Your order will be dispatched within 1-3 working days from the time you place your order.
When your order has been dispatched, you will receive your tracking number by e-mail.

 

SHIPPING IN DENMARK

REGARDLESS OF VOLUME A 40 DKK FEE IS ADDED TO COVER POSTALFEES
Danish orders will be delivered within 1-3 days from the day you received your shipping confirmation.

 

SHIPPING INTERNATIONAL

REGARDLESS OF VOLUME A 120 DKK FEE IS ADDED TO COVER POSTALFEES
International orders will be delivered within 1-10 days from the day you received your shipping confirmation.

Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
STINE GOYA can not be held liable for any delays with the shipping company or local customs.

 

RETURN & EXCHANGE

STINE GOYA gladly accepts returns on both new arrivals as well on sale items,
and offers you 14 days of return from the date on your receipt.
Please fill out the enclosed return form and enclose it in the shipment.

Send the package to:

STINE GOYA Bredgade 66, 1. floor, 1260 Copenhagen K Denmark

Goods must be returned unused and in same condition as when received with tags attached. Return of goods is at own expense.


Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased.
This is to prevent illegal use of stolen credit cards.

There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
Please note that we are only able to offer size or colour exchanges.
If you wish to exchange your item for an alternative style, we suggest that you return it as above and purchase the new style separately.